Your Privacy
Direct Sealants Limited is a company registered in England under company number 3364076. Our registered office is Unit 16 – Britannia Court – Burnt Mills Industrial Estate – Basildon – Essex – SS13 1EU. We are committed to ensuring that your privacy is protected. This policy, together with our Terms and Condition sets out the basis on which any personal data we collect from you, or that you provide to us will be processed by us. We strictly adhere to the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003. We shall be the data controller for your personal data.
Protecting Your Security
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By continuing to use the website you accept these terms and conditions and accordingly consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information for payment clearance, credit reference, order fulfillment, delivery, data analysis or customer support. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected.
We may need to disclose your personal data where we are under a legal duty to comply with any legal obligation or in order to enforce or apply our Terms and Conditions and other agreements. We may also need to disclose it to protect our rights, property or safety of our customers or others, which includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Information We Collect & How We Use It
When you place an order, register on our website, provide a review of a product, use any online form on our website, respond to a survey, or enter a competition or promotion, we need to know your name and other information such as your postal address, email address, telephone number and (if placing an order) your credit card number and expiry date or bank account details etc. (which are your personal data).
By submitting this information you consent to our use of the information in accordance with this Privacy Policy as amended from time to time. We gather this information to allow us to process your request. The relevant information is then used by us to provide you with the service you have requested and to communicate with you on any matter relating to the provision of the service in general.
We do not store credit card details nor do we share customer details with any 3rd parties.
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
We and our group companies may also wish to provide you with information about special features of our website or any special service or products which we think may be of interest to you. If you would rather not receive this information, please send an email with “NO MAIL” in the heading to tom@directsealantsltd.co.uk.
We may also want to provide you with related information from third parties, which we think may be of interest to you. If you would rather not receive this information, please send an email with “NO RELATED INFORMATION” in the heading to tom@directsealantsltd.co.uk.
We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please send an email with “NO INFORMATION DISCLOSURE” in the heading to tom@directsealantsltd.co.uk.
If, at any time, you wish to have your information removed from our active databases, please send an email entitled “REMOVE FROM DATABASE” to tom@directsealantsltd.co.uk.
If you do any of these actions, we will take steps to ensure that your preferences are updated or the information is deleted as soon as reasonably practicable. There may be a small delay in updating our database and so you may still receive communications, which we have already processed in our system before you updated your preferences.
Our Use of Cookies, Internet Protocol (IP) addresses and Other Information Gathering Technologies.
Please note that the information we gather from the following technologies does not specify any specific individual and is used by us as statistical data only about our users browsing actions and patterns.
We may collect information about your general internet usage by using a cookie file. This is a small text file implanted by our site on your hard disk or device when you visit our site, which collects personal data about you. The cookie is then retrieved each time you visit our site, making it unnecessary to re-enter the registration details on each visit and enabling you to benefit from certain features. For example, a more personalized service, improvements to our site and the ability to store the contents of an electronic shopping basket between visits. Please note, our advertisers may also use cookies over which we have no control.
We may also collect information about your computer, including your domain name, IP address, operating system, browser version, how long you stay on a page, the route you took to navigate through the pages and the website you visited prior to accessing our site.
You can choose to refuse to accept our and /or third party cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you will be unable to access certain parts of our site or place an order with us. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site. Modern browsers provide the ability to navigate the web privately by using “private browsing mode” or you can use a proxy server, which allows web users to see pages via a third party web server.
Follow-Up Emails
By purchasing on our website you agree to be contacted with specific built follow up emails tailored to your recent purchases.
To unsubscribe from these you may reply to our emails with “Unsubscribe” in the email header. Alternatively, many of our emails hold an unsubscribe button.
